@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=JetBrains+Mono:wght@500;700&display=swap');

/* ============================================================
   GLOBAL.CSS — Base, Variáveis e Componentes Compartilhados
   ============================================================ */

:root {
  --bg:            #d4d4d4;
  --surface:       #ffffff;
  --surface-2:     #fafbfc;
  --surface-3:     #f3f4f6;
  --border:        #e8eaed;
  --border-strong: #d5d8dd;
  --ink:           #0b1220;
  --ink-2:         #3b4553;
  --ink-3:         #5b6472;
  --ink-muted:     #8891a1;
  --brand:         #2563eb;
  --brand-dark:    #1e40af;
  --brand-light:   #eff6ff;
  --success:       #16a34a;
  --success-bg:    #f0fdf4;
  --success-fg:    #15803d;
  --warning:       #d97706;
  --warning-bg:    #fffbeb;
  --warning-fg:    #b45309;
  --danger:        #dc2626;
  --danger-bg:     #fef2f2;
  --danger-fg:     #b91c1c;
  --sidebar-bg:        #ffffff;
  --sidebar-active-bg: #eff6ff;
  --sidebar-active-fg: #1d4ed8;
  --r-sm: 6px; --r-md: 8px; --r-lg: 12px;
  --shadow-sm: 0 1px 2px rgba(11,18,32,0.04);
  --shadow:    0 1px 3px rgba(11,18,32,0.06), 0 1px 2px rgba(11,18,32,0.04);
  --shadow-lg: 0 10px 24px rgba(11,18,32,0.08);
  --t: 0.15s ease;
  --success-dark: #15803d;
  --warning-dark: #b45309;
  --danger-dark:  #991b1b;
}

* { box-sizing: border-box; margin: 0; padding: 0; }
html { -webkit-text-size-adjust: 100%; }
body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  font-size: 15px; line-height: 1.5; color: var(--ink);
  padding: 20px; letter-spacing: 0.01em; min-height: 100vh;
  background: url('../img/fundo.jpeg') center / cover no-repeat fixed;
  background-color: var(--bg);
}
.container { max-width: 1500px; margin: 0 auto; }

/* HEADER */
.brand-header {
  display: flex; align-items: center; justify-content: space-between;
  gap: 20px; padding: 0 4px 12px; margin: 0;
}
.brand-logo { display: flex; align-items: center; min-width: 0; flex: 1 1 auto; }
.brand-logo img {
  height: 300px; width: auto; max-width: 100%;
  object-fit: contain; display: block; margin: -100px 0;
}
.brand-header-actions { display: flex; align-items: center; gap: 10px; flex-shrink: 0; }

/* STATUS MESSAGES */
.status-msg { margin-bottom: 16px; padding: 11px 16px; border-radius: var(--r-md); font-size: 0.88rem; font-weight: 500; border: 1px solid transparent; }
.status-msg.success { background: #dcfce7; color: #166534; border-color: #86efac; }
.status-msg.error   { background: #fee2e2; color: #991b1b; border-color: #fca5a5; }
.status-msg.info    { background: #dbeafe; color: #1e40af; border-color: #93c5fd; }
.status-msg.hidden  { display: none; }

/* LAYOUT */
.app-layout { display: grid; grid-template-columns: 250px 1fr; gap: 20px; align-items: start; }

/* SIDEBAR */
.sidebar {
  background: #ebebeb; border-radius: var(--r-lg); padding: 16px 14px;
  box-shadow: 0 4px 16px rgba(11,18,32,0.16), 0 12px 32px rgba(11,18,32,0.08);
  position: sticky; top: 20px; border: 1px solid #1e293b;
  max-height: calc(100vh - 40px); overflow-y: auto; overflow-x: hidden;
  scrollbar-width: thin; scrollbar-color: rgba(100,116,139,0.4) transparent; padding-right: 10px;
}
.sidebar::-webkit-scrollbar { width: 6px; }
.sidebar::-webkit-scrollbar-track { background: transparent; }
.sidebar::-webkit-scrollbar-thumb { background: rgba(100,116,139,0.35); border-radius: 3px; }
.sidebar::-webkit-scrollbar-thumb:hover { background: rgba(100,116,139,0.6); }

.nav-group { display: flex; flex-direction: column; gap: 3px; }
.nav-btn {
  display: flex; align-items: center; gap: 11px; padding: 11px 14px;
  border: none; background: transparent; border-radius: var(--r-md);
  font-family: inherit; font-size: 0.92rem; font-weight: 500; color: #000000;
  cursor: pointer; text-align: left; transition: var(--t); width: 100%;
  letter-spacing: 0.005em; position: relative;
}
.nav-btn:hover { background: #1e293b; color: #ffffff; }
.nav-btn.active { background: #5e5e5e; color: #ffffff; font-weight: 600; }
.nav-btn.active::before {
  content: ''; position: absolute; left: 0; top: 25%; bottom: 25%;
  width: 3px; background: #60a5fa; border-radius: 0 3px 3px 0;
}
.nav-btn .nav-icon { font-size: 1.05rem; width: 22px; text-align: center; flex-shrink: 0; }
.sidebar-divider { border-top: 1px solid #1e293b; margin: 16px 0; }
.sidebar-label { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; color: #64748b; padding: 4px 14px 8px; letter-spacing: 0.08em; }

.add-group { display: flex; flex-direction: column; gap: 6px; }
.add-btn {
  display: flex; align-items: center; gap: 10px; padding: 10px 14px;
  border: 1px solid #1e293b; border-radius: 8px; font-family: inherit;
  font-size: 0.86rem; font-weight: 600; background: #0f172a; color: #cbd5e1;
  cursor: pointer; text-align: left; transition: var(--t); width: 100%;
  letter-spacing: 0.005em;
}
.add-btn:hover { background: #1e293b; color: #ffffff; transform: translateX(2px); }
.add-btn:active { transform: translateX(0); }
.add-btn .nav-icon { font-size: 1rem; flex-shrink: 0; }
.add-btn.azul    { border-left: 3px solid #0ea5e9; }
.add-btn.verde   { border-left: 3px solid #22c55e; }
.add-btn.laranja { border-left: 3px solid #f59e0b; }
.add-btn.roxo    { border-left: 3px solid #8b5cf6; }

/* BOTÕES E MAIN */
.btn {
  padding: 9px 18px; border: none; border-radius: var(--r-sm);
  font-family: inherit; font-weight: 600; font-size: 0.86rem;
  cursor: pointer; transition: var(--t); letter-spacing: 0.005em;
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
}
.btn-primary { background: var(--brand); color: #fff; }
.btn-primary:hover { background: var(--brand-dark); transform: translateY(-1px); box-shadow: 0 4px 12px rgba(37,99,235,0.3); }
.btn-success { background: var(--success); color: #fff; }
.btn-success:hover { background: var(--success-dark); transform: translateY(-1px); box-shadow: 0 4px 12px rgba(22,163,74,0.3); }
.btn-outline { background: transparent; border: 1px solid var(--border-strong); color: var(--ink-2); }
.btn-outline:hover { background: var(--surface-2); border-color: var(--ink-muted); }
.btn-danger { background: var(--danger); color: #fff; }
.btn-sm { padding: 5px 12px; font-size: 0.78rem; font-weight: 600; border-radius: 5px; white-space: nowrap; }

.main {
  background: var(--surface); border-radius: var(--r-lg); padding: 24px 28px;
  box-shadow: 0 1px 2px rgba(11,18,32,0.04), 0 4px 12px rgba(11,18,32,0.04);
  min-height: 600px; overflow: visible; border: 1px solid var(--border);
}
.tab-content { display: none; }
.tab-content.active { display: block; animation: fadeTabIn 0.35s ease-out; }

/* FILTROS E AÇÕES */
.filter-panel { background: var(--surface-2); border: 1px solid var(--border); border-radius: 10px; padding: 16px 18px; margin-bottom: 16px; }
.filter-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 14px 16px; align-items: end; }
.filter-item { display: flex; flex-direction: column; gap: 6px; }
.filter-item label { font-size: 0.68rem; font-weight: 700; color: var(--ink-3); text-transform: uppercase; letter-spacing: 0.05em; }
.filter-item select, .filter-item input { padding: 9px 11px; border: 1px solid var(--border-strong); border-radius: var(--r-sm); font-size: 0.88rem; font-family: inherit; background: #fff; transition: var(--t); color: var(--ink); }
.filter-item select:focus, .filter-item input:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 3px rgba(37,99,235,0.12); }
.filter-item.busca { grid-column: span 2; }
.filter-actions { display: flex; gap: 8px; grid-column: span 2; }
.filter-actions .btn { flex: 1; }
.filter-item.grupo-item { min-width: auto; grid-column: span 1; }
.grupo-botoes { display: inline-flex; gap: 6px; flex-wrap: nowrap; }

.action-buttons { display: flex; flex-wrap: wrap; gap: 10px; margin: 16px 0; justify-content: flex-end; }
.stats {
  display: flex; flex-wrap: wrap; gap: 10px 30px;
  background: linear-gradient(135deg, #f8fafc, #f1f5f9);
  padding: 13px 20px; margin-bottom: 16px; font-size: 0.88rem;
  border-radius: var(--r-md); border-left: 4px solid var(--brand);
  font-weight: 500; box-shadow: var(--shadow-sm);
}
.stat-value { font-weight: 800; color: var(--ink); }

/* TABELAS BASE */
.table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; border-radius: var(--r-md); border: 1px solid var(--border); background: var(--surface); }
table { width: 100%; border-collapse: collapse; font-size: 0.875rem; }
th { background: var(--surface-3); color: var(--ink-3); padding: 11px 16px; text-align: left; white-space: nowrap; font-size: 0.7rem; text-transform: uppercase; font-weight: 700; letter-spacing: 0.06em; border-bottom: 1px solid var(--border); }
td { padding: 12px 16px; border-bottom: 1px solid var(--border); vertical-align: middle; color: var(--ink-2); }
tbody tr:last-child td { border-bottom: none; }
tbody tr:nth-child(even) { background: #fafbfc; }
tbody tr:hover { background: var(--brand-light); transition: background 0.12s; }

/* BADGES */
.badge { display: inline-flex; align-items: center; padding: 3px 9px; border-radius: 6px; font-size: 0.68rem; font-weight: 600; letter-spacing: 0.02em; text-transform: uppercase; }
.badge-chamado     { background: #eff6ff; color: #1e40af; }
.badge-atualizacao { background: #ecfdf5; color: #065f46; }
.badge-contato     { background: #fffbeb; color: #92400e; }
.obs-cell { color: var(--ink-2); font-style: italic; font-size: 0.85rem; }
.obs-vazia { color: var(--border-strong); }
.btn-editar, .btn-excluir { color: #fff; padding: 5px 10px; cursor: pointer; border: none; border-radius: 5px; font-family: inherit; font-size: 0.78rem; font-weight: 500; transition: var(--t); }
.btn-editar  { background: var(--brand); }
.btn-editar:hover { background: var(--brand-dark); }
.btn-excluir { background: #fff; color: var(--danger); border: 1px solid #fecaca; }
.btn-excluir:hover { background: var(--danger-bg); border-color: var(--danger); }

/* ALERTAS */
.alert-row-ok      { background: transparent !important; }
.alert-row-atencao { background: #fffdf5 !important; }
.alert-row-critico { background: #fef7f7 !important; }
.alert-row-snooze  { background: var(--surface-2) !important; color: var(--ink-3); }
.alert-row-ok      td:first-child { box-shadow: inset 3px 0 0 var(--success); }
.alert-row-atencao td:first-child { box-shadow: inset 3px 0 0 var(--warning); }
.alert-row-critico td:first-child { box-shadow: inset 3px 0 0 var(--danger); }
.alert-row-snooze  td:first-child { box-shadow: inset 3px 0 0 var(--ink-muted); }
.btn-snooze, .btn-snooze-sm, .btn-remover-espera { color: #fff; padding: 5px 10px; border: none; border-radius: 5px; cursor: pointer; font-family: inherit; font-size: 0.78rem; font-weight: 500; transition: var(--t); }
.btn-snooze        { background: #8b5cf6; }
.btn-snooze:hover  { background: #7c3aed; }
.btn-snooze-sm     { background: #a78bfa; font-size: 0.75rem; padding: 5px 8px; margin-right: 4px; }
.btn-snooze-sm:hover { background: #8b5cf6; }
.btn-remover-espera { background: var(--warning); }
.btn-remover-espera:hover { background: #ea580c; }
.row-separator td { background: #fef3c7 !important; font-weight: 700; text-transform: uppercase; font-size: 0.72rem; color: #92400e; padding: 10px 14px; letter-spacing: 0.6px; }

/* MODAIS E FORMS */
.modal-overlay { display: none; position: fixed; inset: 0; background: rgba(15,23,42,0.6); backdrop-filter: blur(4px); -webkit-backdrop-filter: blur(4px); z-index: 9999; align-items: center; justify-content: center; padding: 20px; }
.modal-overlay.active { display: flex !important; animation: fadeIn 0.2s ease-out; }
.modal-box { background: var(--surface); border-radius: var(--r-lg); width: 90%; max-width: 600px; box-shadow: var(--shadow-xl); overflow: hidden; display: flex; flex-direction: column; animation: modalSlideIn 0.25s cubic-bezier(0.16, 1, 0.3, 1); border: 1px solid rgba(226,232,240,0.6); }
.modal-header { padding: 16px 22px; background: linear-gradient(135deg, var(--ink), #334155); color: #fff; display: flex; justify-content: space-between; align-items: center; }
.modal-header strong { font-size: 0.95rem; font-weight: 700; letter-spacing: 0.005em; }
.modal-header button { background: transparent; border: none; color: #fff; font-size: 1.5rem; cursor: pointer; line-height: 1; padding: 4px 8px; border-radius: 6px; transition: var(--t); }
.modal-header button:hover { background: rgba(255,255,255,0.15); }
.modal-body { padding: 22px; overflow-y: auto; }
.modal-footer { padding: 16px 22px; background: var(--surface-2); display: flex; justify-content: flex-end; gap: 10px; border-top: 1px solid var(--border); }
.form-group { margin-bottom: 16px; }
.form-group label { display: block; font-weight: 600; margin-bottom: 6px; font-size: 0.72rem; color: var(--ink-3); text-transform: uppercase; letter-spacing: 0.05em; }
.form-group input, .form-group textarea, .form-group select { width: 100%; padding: 10px 12px; border: 1px solid var(--border-strong); border-radius: var(--r-sm); font-size: 0.92rem; font-family: inherit; transition: var(--t); background: #fff; }
.form-group input:focus, .form-group textarea:focus, .form-group select:focus { outline: none; border-color: var(--brand); box-shadow: 0 0 0 3px rgba(37,99,235,0.12); }
#chVerRodape { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }
#chVerRodape .btn { padding: 8px 16px; font-size: 0.82rem; margin: 0; }
body.modal-aberto { overflow: hidden !important; }

/* IMPRESSÃO E ANIMAÇÕES */
.print-titulo { display: none; }
@media print {
  @page { margin: 0.5cm; }
  body { background: #fff; padding: 0; margin: 0; font-size: 9pt; font-family: 'Inter', sans-serif; }
  .container { max-width: 100%; padding: 0; margin: 0; }
  .no-print, .status-msg, .sidebar, .topbar, .filter-panel, .action-buttons, .btn, .btn-form, .timer-widget, .tabs { display: none !important; }
  .app-layout { display: block !important; grid-template-columns: 1fr !important; }
  .main { box-shadow: none; padding: 0; border: none; min-height: 0; }
  .print-titulo { display: block; text-align: center; font-size: 1.2rem; font-weight: 700; color: var(--ink); border-bottom: 2px solid #333; padding-bottom: 6px; margin-bottom: 10px; }
  .tab-content { display: block !important; padding: 0; margin: 0; }
  .tab-content#tabAlertas, .tab-content#tabDashboard { display: none !important; }
  .stats { background: transparent !important; padding: 3px 0; margin: 3px 0; font-size: 0.8rem; page-break-inside: avoid; border-left: none; border-bottom: 1px solid #ccc; }
  th { background: #333; padding: 3px 5px; font-size: 0.7rem; }
  td { padding: 2px 5px; font-size: 0.7rem; }
  table { font-size: 0.7rem; }
  .table-wrap { border: none; }
  #tabPessoas { margin-top: 12px; border-top: 2px solid #333; padding-top: 8px; }
}
@keyframes fadeTabIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }
@keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } }
@keyframes modalSlideIn { from { opacity: 0; transform: translateY(-16px) scale(0.98); } to { opacity: 1; transform: translateY(0) scale(1); } }
@keyframes pulse { 50% { opacity: 0.5; } }
.btn:focus-visible, .nav-btn:focus-visible, .add-btn:focus-visible, button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, [tabindex]:focus-visible { outline: 3px solid var(--brand); outline-offset: 2px; border-radius: 4px; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: rgba(100,116,139,0.35); border-radius: 6px; border: 2px solid transparent; background-clip: padding-box; }
::-webkit-scrollbar-thumb:hover { background: rgba(100,116,139,0.6); background-clip: padding-box; }

/* CHAMADOS (TIMELINE BASE) */
.ch-titulo { font-weight: 600; color: var(--ink); max-width: 380px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ch-contato { font-size: 0.82rem; color: var(--ink-3); }
.ch-tempo { font-size: 0.8rem; font-weight: 600; color: var(--ink-2); white-space: nowrap; }
.ch-vazio { text-align: center; padding: 40px 20px; color: var(--ink-muted); font-size: 0.9rem; }
.ch-prio-badge { display: inline-flex; align-items: center; padding: 3px 10px; border-radius: 5px; font-size: 0.66rem; font-weight: 800; text-transform: uppercase; letter-spacing: 0.06em; white-space: nowrap; margin-right: 12px; vertical-align: middle; }
.ch-prio-baixa   { background: #f3f4f6; color: #4b5563; }
.ch-prio-media   { background: #dbeafe; color: #1e40af; }
.ch-prio-alta    { background: #ffedd5; color: #9a3412; }
.ch-prio-urgente { background: #fee2e2; color: #991b1b; }
.ch-prio-select { border: 1px solid var(--border-strong); border-radius: 6px; padding: 6px 12px; font-size: 0.76rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; cursor: pointer; background: #fff; font-family: inherit; transition: var(--t); min-height: 32px; }
.ch-prio-select:hover { border-color: var(--brand); }
.ch-prio-select.prio-baixa   { background: #f3f4f6; color: #4b5563; }
.ch-prio-select.prio-media   { background: #dbeafe; color: #1e40af; }
.ch-prio-select.prio-alta    { background: #ffedd5; color: #9a3412; }
.ch-prio-select.prio-urgente { background: #fee2e2; color: #991b1b; }
.ch-motivo-cancel { margin-top: 20px; padding: 14px 16px; border-radius: 8px; background: #fef2f2; border-left: 3px solid #dc2626; }
.ch-motivo-cancel h4 { font-size: 0.68rem; font-weight: 700; color: #991b1b; text-transform: uppercase; letter-spacing: 0.06em; margin-bottom: 6px; }
.ch-motivo-cancel p { white-space: pre-wrap; color: #7f1d1d; font-size: 0.9rem; line-height: 1.5; margin: 0; }

/* TIMELINE DO CHAMADO */
#chModalVer .modal-box, #cModalVerChamado .modal-box { max-width: 720px; max-height: 90vh; display: flex; flex-direction: column; overflow: hidden; }
#chModalVer .modal-header, #cModalVerChamado .modal-header { flex-shrink: 0; }
#chVerCorpo, #cVerCorpo { flex: 1 1 auto; overflow-y: auto; padding: 22px 28px; scrollbar-width: thin; }
#chVerCorpo::-webkit-scrollbar, #cVerCorpo::-webkit-scrollbar { width: 10px; }
#chVerCorpo::-webkit-scrollbar-track, #cVerCorpo::-webkit-scrollbar-track { background: transparent; }
#chVerCorpo::-webkit-scrollbar-thumb, #cVerCorpo::-webkit-scrollbar-thumb { background: rgba(100,116,139,0.35); border-radius: 6px; border: 2px solid transparent; background-clip: padding-box; }
.ch-ver-topo { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; margin-bottom: 20px; }
.ch-ver-titulo { font-size: 1.1rem; font-weight: 800; color: #0b1220; line-height: 1.35; margin-bottom: 16px; letter-spacing: -0.01em; }
.ch-ver-bloco { background: #fafbfc; border-left: 3px solid #2563eb; padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; }
.ch-ver-label { font-size: 0.68rem; font-weight: 700; color: #5b6472; text-transform: uppercase; letter-spacing: 0.06em; margin-bottom: 6px; }
.ch-ver-texto { white-space: pre-wrap; color: #0b1220; font-size: 0.94rem; line-height: 1.6; }
.ch-ver-valor { font-size: 0.92rem; color: #0b1220; }
.ch-ver-info-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 16px; }
.ch-ver-secao-titulo { font-size: 0.72rem; font-weight: 800; color: #5b6472; text-transform: uppercase; letter-spacing: 0.08em; margin-bottom: 10px; padding-bottom: 6px; border-bottom: 1px solid #e8eaed; }
.ch-resolucao-bloco { background: #f0fdf4; border-left: 3px solid #16a34a; padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; }
.ch-resolucao-label { font-size: 0.68rem; font-weight: 700; color: #166534; text-transform: uppercase; letter-spacing: 0.06em; margin-bottom: 6px; }
.ch-resolucao-texto { white-space: pre-wrap; color: #14532d; font-size: 0.92rem; line-height: 1.55; }
.ch-timeline { margin-bottom: 16px; }
.ch-dia-separador { font-size: 0.68rem; font-weight: 800; color: #5b6472; text-transform: uppercase; letter-spacing: 0.08em; margin: 14px 0 10px 0; padding: 4px 10px; background: #f3f4f6; border-radius: 6px; display: inline-block; }
.ch-dia-separador:first-child { margin-top: 0; }
.ch-evento { display: flex; gap: 14px; position: relative; padding-bottom: 12px; }
.ch-evento-linha { position: absolute; left: 13px; top: 30px; bottom: -2px; width: 2px; background: #e8eaed; }
.ch-evento:last-child .ch-evento-linha { display: none; }
.ch-evento-icone { flex-shrink: 0; width: 28px; height: 28px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 0.8rem; font-weight: 700; border: 2px solid; background: #f8fafc; z-index: 1; }
.ch-evento-conteudo { flex: 1; min-width: 0; padding-top: 4px; }
.ch-evento-topo { display: flex; align-items: baseline; gap: 10px; flex-wrap: wrap; margin-bottom: 4px; }
.ch-evento-titulo { font-weight: 700; color: #0b1220; font-size: 0.88rem; }
.ch-evento-autor { font-size: 0.76rem; color: #5b6472; font-weight: 600; }
.ch-evento-autor.autor-cliente { color: #1e40af; background: #eff6ff; padding: 2px 8px; border-radius: 10px; font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; }
.ch-evento-hora { font-size: 0.72rem; color: #8891a1; margin-left: auto; font-variant-numeric: tabular-nums; font-weight: 600; }
.ch-evento-texto { margin-top: 6px; padding: 9px 12px; border-radius: 10px; font-size: 0.88rem; line-height: 1.55; white-space: pre-wrap; word-break: break-word; }
.ch-evento-texto.texto-tecnico { background: #f1f5f9; color: #1e293b; border-top-left-radius: 3px; }
.ch-evento-texto.texto-cliente { background: #eff6ff; color: #1e3a8a; border-top-left-radius: 3px; border-left: 3px solid #2563eb; }
.ch-evento-detalhe { font-size: 0.85rem; color: #5b6472; line-height: 1.5; margin-top: 4px; white-space: pre-wrap; word-break: break-word; }
.ch-comentar-box { background: #f8fafc; border: 1px solid #e8eaed; border-radius: 10px; padding: 12px 14px; margin-top: 4px; }
.ch-comentar-label { font-size: 0.68rem; font-weight: 700; color: #5b6472; text-transform: uppercase; letter-spacing: 0.06em; margin-bottom: 8px; }
.ch-comentar-box textarea { width: 100%; border: 1px solid #d5d8dd; border-radius: 8px; padding: 10px 12px; font-family: inherit; font-size: 0.88rem; resize: vertical; min-height: 52px; transition: border-color 0.15s; }
.ch-comentar-box textarea:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37,99,235,0.12); }
.ch-comentar-acoes { display: flex; justify-content: flex-end; margin-top: 10px; }

/* STATUS BADGE */
.ch-status-badge { display: inline-flex; align-items: center; padding: 3px 10px; border-radius: 6px; font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; white-space: nowrap; }
.ch-status-aberto             { background: #fef3c7; color: #92400e; }
.ch-status-em_atendimento     { background: #dbeafe; color: #1e40af; }
.ch-status-aguardando_cliente { background: #ffedd5; color: #9a3412; }
.ch-status-resolvido          { background: #dcfce7; color: #166534; }
.ch-status-cancelado          { background: #f3f4f6; color: #4b5563; }

/* TOASTS */
.crm-toast-container { position: fixed; top: 24px; right: 24px; z-index: 999999; display: flex; flex-direction: column; gap: 10px; pointer-events: none; }
.crm-toast { display: flex; align-items: center; gap: 12px; padding: 14px 18px; background: #fff; border-radius: 10px; box-shadow: 0 8px 24px rgba(11,18,32,0.15), 0 2px 8px rgba(11,18,32,0.08); border-left: 4px solid #ccc; pointer-events: auto; min-width: 300px; max-width: 420px; animation: toastIn 0.3s cubic-bezier(0.16, 1, 0.3, 1) forwards; }
.crm-toast.removendo { animation: toastOut 0.3s forwards; }
.crm-toast-success { border-left-color: #16a34a; }
.crm-toast-error   { border-left-color: #dc2626; }
.crm-toast-info    { border-left-color: #2563eb; }
.crm-toast-icon { display: flex; align-items: center; justify-content: center; width: 24px; height: 24px; border-radius: 50%; color: #fff; font-weight: bold; font-size: 14px; flex-shrink: 0; }
.crm-toast-success .crm-toast-icon { background: #16a34a; }
.crm-toast-error .crm-toast-icon   { background: #dc2626; }
.crm-toast-info .crm-toast-icon    { background: #2563eb; }
.crm-toast-msg { flex: 1; font-size: 0.9rem; color: #1e293b; font-weight: 500; line-height: 1.4; font-family: inherit; }
.crm-toast-close { background: transparent; border: none; font-size: 1.3rem; color: #94a3b8; cursor: pointer; padding: 0 4px; line-height: 1; transition: color 0.15s; }
.crm-toast-close:hover { color: #0f172a; }
@keyframes toastIn { from { opacity: 0; transform: translateX(50px) scale(0.95); } to { opacity: 1; transform: translateX(0) scale(1); } }
@keyframes toastOut { from { opacity: 1; transform: translateX(0) scale(1); } to { opacity: 0; transform: translateX(50px) scale(0.95); } }

/* EMPTY STATES, SKELETON E FROTA */
.crm-empty-state { display: flex; flex-direction: column; align-items: center; justify-content: center; padding: 40px 20px; text-align: center; color: var(--ink-3); }
.crm-empty-state svg { width: 48px; height: 48px; color: var(--border-strong); margin-bottom: 12px; }
.crm-empty-state h4 { font-size: 1.1rem; font-weight: 700; color: var(--ink); margin-bottom: 4px; }
.crm-empty-state p { font-size: 0.9rem; color: var(--ink-muted); }
.crm-skeleton { background: var(--surface-3); border-radius: 4px; animation: skeleton-pulse 1.5s infinite ease-in-out; }
@keyframes skeleton-pulse { 0% { opacity: 1; } 50% { opacity: 0.4; } 100% { opacity: 1; } }
.crm-skeleton-row { height: 20px; margin: 14px 16px; border-radius: 4px; }
.crm-skeleton-row.short { width: 40%; }

.frota-resumo { display: flex; gap: 16px; margin-bottom: 20px; }
.frota-resumo-card { flex: 1; background: #fff; border: 1px solid var(--border); border-radius: var(--r-md); padding: 16px; display: flex; justify-content: space-between; align-items: center; font-weight: 600; }
.frota-resumo-card b { font-size: 1.4rem; }
.frota-resumo-card.frota-ok { border-left: 4px solid #16a34a; color: #166534; }
.frota-resumo-card.frota-atencao { border-left: 4px solid #ca8a04; color: #854d0e; }
.frota-resumo-card.frota-critico { border-left: 4px solid #dc2626; color: #991b1b; }
.frota-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; }
.frota-card { background: #fff; border: 1px solid var(--border); border-radius: var(--r-lg); padding: 16px; cursor: pointer; transition: var(--t); box-shadow: var(--shadow-sm); position: relative; overflow: hidden; }
.frota-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-lg); }
.frota-card::before { content: ''; position: absolute; top: 0; left: 0; bottom: 0; width: 4px; }
.frota-card-ok::before { background: #16a34a; }
.frota-card-atencao::before { background: #ca8a04; }
.frota-card-critico::before { background: #dc2626; }
.frota-card-top { display: flex; justify-content: space-between; margin-bottom: 8px; }
.frota-empresa { font-size: 0.75rem; font-weight: 800; color: var(--brand); text-transform: uppercase; }
.frota-nota { font-size: 0.85rem; font-weight: 800; color: var(--ink); background: var(--surface-3); padding: 2px 8px; border-radius: 10px; }
.frota-maquina { font-size: 1.1rem; font-weight: 700; color: var(--ink); margin-bottom: 4px; }
.frota-situacao { font-size: 0.85rem; font-weight: 600; color: var(--ink-2); margin-bottom: 8px; }
.frota-data { font-size: 0.7rem; color: var(--ink-muted); }
.frota-modal-resumo { display: flex; gap: 20px; background: var(--surface-2); padding: 12px 16px; border-radius: var(--r-md); margin-bottom: 20px; border: 1px solid var(--border); }
.frota-modal-subtitulo { font-size: 0.85rem; font-weight: 800; color: var(--ink-3); text-transform: uppercase; letter-spacing: 0.05em; margin: 20px 0 10px; padding-bottom: 6px; border-bottom: 1px solid var(--border); }
.frota-modal-tabela { width: 100%; border-collapse: collapse; font-size: 0.85rem; }
.frota-modal-tabela th { text-align: left; padding: 6px 10px; background: var(--surface-2); width: 35%; border-bottom: 1px solid var(--border); }
.frota-modal-tabela td { padding: 6px 10px; border-bottom: 1px solid var(--border); }
.frota-problema { background: #fff; border: 1px solid var(--border); border-left: 4px solid #ccc; border-radius: var(--r-sm); padding: 12px; margin-bottom: 10px; }
.frota-problema-topo { font-size: 0.95rem; font-weight: 600; color: var(--ink); margin-bottom: 6px; }
.frota-correcoes { margin: 8px 0 0 16px; padding: 0; font-size: 0.85rem; color: var(--ink-2); }
.frota-correcoes li { margin-bottom: 4px; }

/* ============================================================
   REGRAS DE VISIBILIDADE DE LOGIN (Admin e Cliente)
   ============================================================ */
#loginAdmin, #loginCliente { 
  display: none; 
  max-width: 420px; 
  margin: 80px auto; 
}

/* Esconde o painel e mostra o login do Admin */
body.sem-login #loginAdmin { display: block; }
body.sem-login .app-layout,
body.sem-login .brand-header,
body.sem-login .status-msg { display: none; }

/* Esconde o container e mostra o login do Cliente */
body.sem-login-cliente #loginCliente { display: block; }
body.sem-login-cliente .container { display: none; }

/* ============================================================
   DASHBOARD (Compartilhado - Admin e Cliente)
   ============================================================ */
.kpi-row {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 14px; margin-bottom: 20px;
}
.kpi-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: 10px; padding: 18px 22px;
  transition: var(--t); position: relative; overflow: hidden;
}
.kpi-card:hover { box-shadow: var(--shadow); transform: translateY(-2px); }
.kpi-card::before {
  content: ''; position: absolute; left: 0; top: 0; bottom: 0;
  width: 3px; background: var(--border);
}
.kpi-card.blue::before   { background: var(--brand); }
.kpi-card.green::before  { background: var(--success); }
.kpi-card.purple::before { background: var(--purple); }
.kpi-card.orange::before { background: var(--warning); }
.kpi-card.red::before    { background: var(--danger); }
.kpi-card .kpi-label {
  font-size: 0.7rem; text-transform: uppercase; color: var(--ink-3);
  font-weight: 700; letter-spacing: 0.06em;
}
.kpi-card .kpi-value {
  font-size: 1.85rem; font-weight: 800; color: var(--ink);
  margin-top: 6px; display: block; letter-spacing: -0.02em;
}
.kpi-card.blue .kpi-value   { color: var(--brand); }
.kpi-card.green .kpi-value  { color: var(--success); }
.kpi-card.purple .kpi-value { color: var(--purple); }
.kpi-card.orange .kpi-value { color: var(--warning); }
.kpi-card.red .kpi-value    { color: var(--danger); }

.charts-grid {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(340px, 1fr));
  gap: 18px;
}
.chart-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: 10px; padding: 20px;
}
.chart-card h3 {
  font-size: 0.75rem; text-transform: uppercase; color: var(--ink-3);
  margin-bottom: 16px; letter-spacing: 0.06em; font-weight: 700;
}
.chart-card.wide { grid-column: 1 / -1; }

.donut-wrap { display: flex; align-items: center; gap: 24px; flex-wrap: wrap; }
.donut { width: 180px; height: 180px; flex-shrink: 0; }
.legenda { display: flex; flex-direction: column; gap: 8px; flex: 1; min-width: 140px; }
.legenda-item { display: flex; align-items: center; gap: 10px; font-size: 0.85rem; }
.legenda-item span:nth-child(2) { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.legenda-cor { width: 12px; height: 12px; border-radius: 3px; flex-shrink: 0; }
.legenda-valor { margin-left: auto; color: var(--ink-3); font-weight: 700; font-size: 0.82rem; }

.barras-h { display: flex; flex-direction: column; gap: 10px; }
.barra-linha { display: flex; align-items: center; gap: 10px; font-size: 0.84rem; }
.barra-label {
  min-width: 130px; max-width: 130px; overflow: hidden;
  text-overflow: ellipsis; white-space: nowrap;
  font-weight: 500; color: var(--ink-2);
}
.barra-track {
  flex: 1; height: 18px; background: var(--surface-3);
  border-radius: 4px; overflow: hidden;
}
.barra-fill { height: 100%; border-radius: 4px; transition: width 0.4s; }
.barra-valor { min-width: 55px; text-align: right; font-weight: 700; color: var(--ink); font-size: 0.82rem; }

.linha-wrap { width: 100%; height: 240px; }
.linha-svg { width: 100%; height: 100%; }

/* ============================================================
   BOTÃO DO WHATSAPP (Admin e Cliente)
   ============================================================ */
.btn-whats {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 7px 16px;
  background: #25d366; /* Verde oficial do WhatsApp */
  color: #fff !important;
  border: none;
  border-radius: 8px;
  font-family: inherit;
  font-size: 0.82rem;
  font-weight: 700;
  letter-spacing: 0.01em;
  text-decoration: none;
  cursor: pointer;
  transition: var(--t);
  box-shadow: 0 2px 6px rgba(37,211,102,0.28);
  white-space: nowrap;
}

.btn-whats:hover {
  background: #1ebe5a; /* Verde um pouco mais escuro para o hover */
  transform: translateY(-1px);
  box-shadow: 0 4px 12px rgba(37,211,102,0.4);
}

.btn-whats svg {
  flex-shrink: 0;
  fill: currentColor; /* Garante que o ícone fique branco junto com o texto */
}